The approach and resources available to market hotels and hotel brands have shifted dramatically since the onset of the COVID-19 pandemic in 2020, and experts said the industry is only now starting to reach a level of normalcy.Steven Gottlieb, executive vice president...
The key to success in the hospitality industry is understanding your guests, particularly those who bring the most value to your hotel. These valuable guests spend more during their stay and return frequently, becoming brand ambassadors. Identifying these “VIP...
This article discusses how artificial intelligence (AI) tools like ChatGPT, along with other advancements in technology, are transforming the hospitality industry by enabling personalized messaging, streamlining tasks, and leveraging predictive analytics to enhance...
The Hotels Network (THN) has introduced a new tool, the AI Assistant, which aids hotel marketers in creating personalized, engaging website messages in an efficient manner; this tool, born from THN’s inaugural Hackathon, works in conjunction with THN’s...
